We want you to love your purchases from White Jasmine so if that’s not the case [subject to the exclusions below]:
(a) STANDARD ORDERS
White Jasmine accepts returns on online orders within 7 days of the delivery date (unless faulty), provided the product is unopened and the product itself is in anew, resalable condition. Veils that have been worn cannot be returned for any sort of refund.
All standard, non-custom-made orders can be returned for a full refund, store credit, or an exchange. Store credit is valid for 12 months and must be used in full on your next order with White Runway. This credit is not redeemable for cash and any unused credit will become invalid after use or upon expiry unless otherwise stated.
All exchanges and orders placed with store credit are final. Overseas orders cannot be exchanged and can be refunded only.
(b) CUSTOM ORDERS
Due to the personalized nature of a custom designed veil, unfortunately, we cannot offer refunds on custom designed veils, unless there is a production fault with the product.
Sale items and/or marked down items can be returned for store credit ONLY, no refunds unless the item is faulty. One-off samples strictly cannot be returned, they are final sale.
Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:
(a) Items that have been worn, damaged or altered from their original condition;
(b) Jewelry, gift boxes
(a) POSTAGE AND FEES
Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.
Our orders are automatically processed so we regret that we are unable to make any changes or to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
(c) FAULTY/DAMAGED ITEMS
All our products are checked by our quality control team before they are dispatched. However, if your order arrives damaged or faulty, please contact us immediately and we will resolve this for you promptly! Please be advised that we do not accept return drop offs and our online department is not open to the public. Online purchases cannot be refunded in store.
To make a return, please email our after-sales department at firstname.lastname@example.org and ensure you can say YES to the following:
- Your order has no customizations (custom colors, sizes and customizations)
- Your order was delivered within the last 7 days
- Your item is in it’s an original, resalable condition.
Please include your order number, return item and reason for return and we will respond with an RA Number. Once your return is received, they will be quality checked and you will be notified of returns processing times. Thank you!
Please note pricing on our website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.